Patient Notice: Responsible Use of Social Media

We value open communication and want to ensure all patients receive fair, respectful, and confidential care. Our staff is committed to respectful, professional care. In exchange, we expect that everyone seeking services at Gateway will also be respectful of our staff. Please be aware that:

• Using social media to post false, misleading, or harmful statements in an attempt to obtain services, benefits, or preferential treatment will not be tolerated.

• Such actions can damage trust, disrupt care, create unnecessary and irresponsible concerns about care.

• Patients are encouraged to address any concerns directly with our team so we can resolve them promptly and professionally.

Your privacy, dignity, and quality of care are our top priorities.

Patients Compliant Forms are located at front desk of all offices, or you can call 252-333-1047 to have a form mailed to you.

We are committed to ensuring that your grievances are appropriately addressed in order to promote positive outcomes for your healthcare. Please know that your health and well-being is our priority and we are open to communication that appropriately addresses and resolves complaints and concerns.

Let’s work together to make sure your healthcare journey is productive.